Customer Support Hot Topics

The NCsoft offer the customer support hot topics followed:

 

Queue Times and Waiting to Play

 

The popularity of specific servers has caused queues to be necessary. These queues are based on the given server load. The wait times for our more populated servers will be longer than the wait time for less populated servers. You can use the tracking tools on the Aion website to determine which servers are most populated and which ones will have the longest or shortest wait times in the login queue. Login queues will shorten (and disappear) over the next several days as players spread out across our currently available servers. We are also working on several ways to alleviate the waittime in the queues.

 

Faction Balance

 

We will only be allowing players to create characters of one faction on each server. For example, if you create an Elyos character on Siel, you will only be able to create Elyos characters on that server. Because ofthis, we will be closely monitoring the faction balance on each server during launch and after. If we see a particular server is starting to become unbalanced in favor of one faction, we will temporarily disable character creation of that particular faction on the server. Please be aware this temporary character creation block could change every few hours. If you find you are unable to create a character of your preferred faction choice, please wait a while and try again later. We apologize for any inconvenience this may cause, but we feel this is a necessary step to maintain a well balanced server.

 

Special Items (Preorder/collectors)

 

In order to claim either or both the Preorder and Collector’s Edition in-game items, you will need to first make sure the appropriate codes have been applied to your Aion game account, and then claim the items for your character(s) through our website. After you have claimed the item packs for your character(s) on our website, you may need to wait a while (possibly up to 12hours) before the items become available in-game. Your item packs will be available when you see a small box icon appear in the bottom-right corner of your screen next to your compass. You can click the box and a Black Cloud Trader will appear to deliver your items. You can click on this NPC to retrieve your items. If you don’t retrieve all of the items before dismissing the Black Cloud Trader, the items will remain in your normal mailbox.

 

Cosmetic Surgery NPCs

 

The Gender Switch and Appearance NPCs are available in game, however, the ability to purchase the tickets used at these vendors is not yet available. Please keep an eye on the Aion home page for any information regarding the further implementation of these NPCs.

 

(This page will be updated as new questions become Hot Topics!)